For us, service means much more than maintenance and repair. We advise and support our customers throughout the entire product life cycle, building long-term partnerships in the process.
Our ultimate goal: Satisfied customers with optimally adjusted WS burners. Fast response times and remote support whenever necessary are therefore a matter of course.
Together with our trained partners, our service team is active worldwide and takes care of the more than 100,000 WS burners that are in use globally today.
Dornierstr. 14
71272 Renningen
Phone +49 7159 1632 - 0
Fax +49 7159 2738
ws@flox.com
8301 West Erie Avenue
Lorain,OH 44053
Tel. +1 440 385 6829
Fax +1 440 960 5454
wsinc@flox.com
Service with us means sending highly qualified and comprehensively trained personnel to our customers.
Whether it's burner maintenance, commissioning or troubleshooting, our experienced technicians understand more than just burner technology. At the same time, the technicians always work in a customer-oriented manner with the main focus on
availability of the plant. High flexibility, great commitment and sound technical knowledge are the trademarks of our service team.
We are expanding our proven service approach to include an innovative, smart solution: remote service.
Without installing any additional software, we offer you a browser-based online tool. All you need is an Internet connection and a smartphone, tablet or computer. Completely uncomplicated.
The platform's capabilities extend far beyond pure video telephony. With the help of a board for data exchange, our technicians are digitally present in real time.
Traditional service calls are dependent on the workload of the service team and often involve long travel and costly overnight stays. Technical support over the phone includes the difficulty that the technician does not see what the customer sees. As a result, the limits of what is possible are often quickly reached.
Using remote service simplifies clarification, even for complex issues. Our technician can see what you see. He can explain products live and suggest solutions, share documents and help with spare parts procurement. Live images, videos, documents or photos can be imported into the online tool and discussed directly. This avoids misunderstandings and saves valuable time.
Following the meeting, everything is documented in a service report as usual. Additional costs are minimized and any duplicate visits are avoided. Only the actual time spent by the technician is billed. If no solution is found during remote service, an on-site visit can be arranged as usual.
Appointments for digital customer service can be made via the existing contacts or by e-mail to service-nord@flox.com be arranged. After the appointment is made and the order is placed, a link will be sent via SMS or email, giving you access to the online tool.
